Privacy Policy

We may collect: • Contact details (name, email, phone, address) • Student information (age, grade, school year, academic performance) • Account details for online access • Payment information (processed securely via third-party providers) • Usage data (pages visited, time spent, test results) • Device and browser information (IP address, browser type, operating system)

We use your information to: • Provide and improve our tutoring and test-preparation services • Process payments and manage subscriptions • Communicate with you about your account, bookings, and updates • Personalize your learning experience and track progress • Analyze platform usage to enhance our services • Comply with legal obligations • Send marketing communications (with your consent)

We do not sell your personal information. We may share data with: • Service providers (payment processors, hosting providers, analytics tools) • Tutors and teachers (only information necessary for lessons) • Legal authorities (if required by law) • Business partners (with your explicit consent) All third parties are contractually required to protect your data.

We implement industry-standard security measures including: • 256-bit SSL encryption for data transmission • Secure servers and databases • Regular security audits • Access controls and authentication • Employee training on data protection However, no system is 100% secure. We cannot guarantee absolute security but take all reasonable precautions.

Under Australian privacy law, you have the right to: • Access your personal information • Request correction of inaccurate data • Request deletion of your data (subject to legal obligations) • Opt-out of marketing communications • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) To exercise these rights, contact us at info@brainbeans.com.au

Our services are designed for students, many of whom are under 18. We require parental or guardian consent for users under 18. We take extra care to protect children's information and only collect data necessary for educational purposes. Parents/guardians can access, review, and request deletion of their child's information at any time.

We use cookies and similar technologies to: • Remember your login session • Analyze website traffic and user behavior • Personalize content and advertisements • Improve platform performance You can control cookie preferences through your browser settings. Disabling cookies may affect platform functionality.

We retain your information for as long as: • Your account is active • Needed to provide services • Required by law (e.g., financial records for 7 years) When no longer needed, we securely delete or anonymize your data.

Your data is primarily stored in Australia. If we transfer data overseas, we ensure adequate protections are in place in accordance with Australian privacy law.

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance of the updated policy.

For privacy-related questions or concerns, please contact us at: Brainbeans Pty Ltd Email: info@brainbeans.com.au ABN: 32667862848 For complaints that we cannot resolve, you may contact the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au Phone: 1300 363 992